Wholesale Orders Information

Product

• All prices are subject to change without notice.
• The most current price list supersedes any previous pricing or price lists.
• Dimensions are approximate, and sizes or colors may vary slightly due to the characteristics of handmade products.

First Time Buyer

• A $1000 minimum for opening orders, subject to product line ( I may lower this to $500 based on the individual review). A 3-piece minimum is required of 14K gold designs.
• First-time orders and/or orders placed at a show are preliminary only and subject to final approval by DeAbstract.
• deAbstract original authorization and/or a customer information sheet needs to be completed to be able to authorize and confirm initial orders.
• DeAbstract reserves the right to cancel the proposed order within 6 weeks of the discussed delivery date.
• Order payment is due upon shipment. Checks must be deposited and cleared before shipment.

Returning Customer

• Reorder a minimum $500.
• Net 30 terms extended to existing accounts after credit approval.
• Orders will only be shipped to accounts that do not have an outstanding balance. Subsequent orders to be shipped COD or held until the balance is paid. Balance includes net 30 invoices that have yet to come due.
• The late fee is $50 per month, regardless of invoice amount. Late fees will be applied to delinquent accounts following a seven-day grace period.
• Net 30 status may be revoked from customers who have a chronic slow payment history. These accounts will revert to proforma, credit card, or COD terms.
• Consecutive orders will be considered on a case-by-case basis.

Care Cards & Display/Care Cards

• It is IMPERATIVE that each customer is given a care card and DeAbstract business reference information..
• We will include a space for you to include your gallery name to promote future sales.
• DeAbstract contact information (email) will be listed.
• General care instructions included. Proper care of DeAbstract will greatly increase its life span and your customer's satisfaction.

Order Fulfillment

• 3 - 4 week min (to be confirmed by email in case of handmade, made-to-order items).  Shipments usually occur sooner than 3-4 weeks (depending on the size of the order). If you require a faster delivery time than the promised ship date on order confirmation, a rush charge of 20% will apply. This delivery time does not apply to orders placed at shows.
• A rush charge of 20% will be added to orders that require an interruption of our production calendar.
• Some substitutions may be made, or items may be backordered and shipped upon availability.
• Any items that are missing from a shipment and appear on the invoice must be reported within 5 days of receipt of the order. At that time, we will re-ship missing items. If we have not been previously notified of missing items, the customer is liable for the amount due stated on the invoice.
• Any items that are broken or defective as a result of a manufacturer's defect must be reported within 5 days of receipt of the order. Contact us immediately, and we will discuss how to ship the product back to us so that we may assess the damage and fix the defective item.
• Any cancellations must be submitted in writing within 14 days of the order delivery date, and are subject to a restocking fee of 25%.

Repairs

• If requested, reviewed, and authorised, we will drop ship repairs directly to customers for free.

Special Orders

• Special orders and custom combinations are not returnable, exchangeable, or refundable.

Exclusivity

• DeAbstract works free of exclusivity commitments.
• It is our policy to work with each client to ensure that we are in agreement about any potential overlapping territory issues.

Payment Options

• Checks for first-time orders must be deposited and cleared prior to shipping the order.
• If your check is dishonored, you hereby agree to remit payment again for the amount of the check, plus a $40 NSF check fee.

Shipping & Handling

• UPS Ground insured, unless otherwise specified. Fees are usually set depending on weight, insurance, and expediency.

Returned Goods

• Returned items must be in re-sellable condition only, and we reserve the right to refuse any items that do not meet this requirement.
• Returned items will not be credited to current or past invoices or outstanding balances.
• All claims for returned goods or adjustments must be made within 5 days of receipt of the order.
• No returns allowed without authorization.
• Non-authorized returns will be charged a 40% restocking fee, plus shipping and handling charges

 

 *** You can also contact us here: deAbstract.Studio@gmail.com